Technology Management- A CIO Perspective
Tom Gill
CIO Perspective – Agenda
People make it happen
Process is key
Technology enables transformation
There are challenges!
Q&A
People IT Roles
Project Manager
Business Analyst
Business Intelligence Analyst
Data Scientist
App Developer
Dev Ops Engineer
Database Administrator (DBA)
System and Storage Administrator
Network Engineer
Information Security Analyst
Service Desk Engineer
People IT Partnerships
With business unit and business functional leadership
With every end user
With external suppliers and customers
With strategic IT vendors
People CIO Leadership
Chief Information Officer typically a Vice President
CIO provides the strategy, direction and resources to IT team and business
CIO should then empower
CIO is there to help steer projects and personally assist when needed
Process Consistent IT Process is Critical
Projects methodology – Globally consistent business case, phase definitions and deliverables are important to project execution
Support – Consistent support models help reduce incident and problem frequency and response time
System configuration – Common WW client system image and support process ensures employee uptime and productivity
Standards Adoption of ITIL may help depending on maturity and size of organization
Process IT Facilitates Business Process Transformation
Business process change is a partnership between Business Analysts and process stakeholders
Processes include quote to cash, procure to pay, hire to retire, etc.
Stakeholder roles include WW process owners, process leads and change champions
Enterprise architecture helps make most efficient use of resources
Essential to avoid departments gone wild
Reduces redundancy
Ensures scalability and security
Drives process and system integration including single source of truth
Process IT Governance Focuses on Highest Return on IT Investment
Demand for new IT systems and services exceeds budget and human capital
Thousands of solutions and great ideas
Every investment needs a business case
Problem to be solved
Solution alternatives
Cost / benefit calculation ROI
Tough prioritization decisions are made regularly
IT strategy follows business strategy!
Technology Common Apps
Enterprise Systems
SAP
Oracle
Emerging cloud solutions
Sales, customer support and Marketing Salesforce.com a leader
Collaboration and productivity
Microsoft Office, Sharepoint and Skype
Google Apps
Hundreds of other departmental apps
Technology IT Infrastructure
Network components include WAN, LAN, WiFi and Internet enabled with switching, routing, firewalls and access points Cisco is a leader
Data center solutions include compute capacity, storage, virtualization Dell, EMC, NetApp and VMWare are leaders. New storage vendors are emerging
Cloud services are ubiquitous
Software as a Service, Platform as a Service and Infrastructure as a Service
Salesforce.com is an early entrant for SaaS thousands have followed
Amazon, Rackspace and Google are leaders for PaaS and IaaS
Audio Visual has become a key IT service area including trade show Kisoks, conference room tech, auditorium and virtual meetings support a distributed global workforce
Technology – Devices
BYOD vs. company provided
Laptops and Macs
Smartphones keep us connected and help with balance
Tablets have unique use cases
Event and trade show kits
CIO Perspective – Challenges
Demand for services exceeds supply governance and tough decisions are needed
Pressure to spend within budget and meet spending benchmarks
Information security and protection of intellectual property, customer and employee information
Globally consistent processes and systems
Shadow IT roles and activities
Hiring and retaining talented people!
