Senior Customer Success Operations Specialist
at Articulate (View all jobs)
United States (Remote)
Articulate is looking for a Senior Customer Success Operations Specialist to support the CS leadershp team with data/report»tg. cross functional team coiaboration. and tactical support for the Customer Success Team
What you’ll do:
• Perform data analysis with a critical thinking mindset, identifying areas for improvement and offenng solutions
• Define, compile and distnbute reporting and metrics that provide insight into the customer experience and how we can proactively impact it within Customer Success
• Be an operational expert for all Customer Success systems and processes across Rise and Articulate 360
• Focus on renewal retention, forecasting, and churn mitigation
• Vtork closely with Finance on planning and budget
• Partner on implementation and maintenance of CS tools. E.g. Gamsight. and support the CS team on how to use It
• Capture business rules, process, and procedures so they are easy to navigate and understand for the Customer Success team and other areas of the company where appropnate
• Vtork closely with the Customer Success team and cross-functional partners (Sales. Ops. Marketing etc) to proactively identify challenges that require operational solutions
• Updating information within SFDC on a reques
Account owners, opportunity owners etc ” *

Please update the resume and spice it up and change objectives and add experiences.

Looking for jobs in operations and administrative management etc.

The titles of the jobs can stay the same, spice up the experiences and fix the objectives and etc.

Get me a job asap.

Thanks.