Overview
In this module, you learned about the significance of staffing in healthcare strategic planning initiatives and the revenue cycle.
You also looked at the role of leadership to improve team performance and the areas in the back-end revenue cycle.
To recap, the components in the back-end revenue cycle include (but are not limited to) the following areas:
Claims Production
Claims Submission
Determining Expected Reimbursement
Adjudication
Benefits Statements
Claims Reconciliation
Denial Management
In this assignment, you will create an analysis report on the staffing system of a healthcare organization based on the identified areas of the back-end process of the revenue cycle.
This assignment will help you describe best practices for revenue-cycle staffing models and align staffing models with strategic planning initiatives. It will also enable you to demonstrate how key leadership competencies improve revenue-cycle team performance. From a healthcare management perspective, this activity will help you understand how to set up and
manage a robust staffing process. This activity will help you prepare for subsections 2C (Staffing Impact) and 4B (Workflow Assessment Findings) in the course project.
Directions
Create an analysis report on the staffing requirements in the backend process of a healthcare organization.
If you need writing support, access the Online Writing Center through the Academic Support module of your course.
Specifically, you must address the following rubric criteria:
1. Staffing Competencies: Describe the staffing competencies needed for hiring team members in the back-end revenue cycle. Consider the following questions to guide your response:
What competencies are needed for each area of the revenue cycle?
What makes this competency specific to the healthcare domain?
2. Revenue Integrity: Explain the importance of each area of the revenue cycle for preserving revenue integrity.
Consider the following questions to guide your response:
How does each area incorporate operational efficiency?
How is compliance adherence built into each area?
3. Role of Leadership: Explain the role of leadership in ensuring staffing competencies. Consider the following questions to guide your response:
What skillsets or knowledge should a leader look for when recruiting somebody for the back-end process?
How would the leader keep the team updated in skillsets and knowledge?
4. Lapses and Prevention: Iden”fy processes to prevent lapses and/or gaps in the staffing model. Consider the following
ques”ons to guide your response:
What kind of lapses and/or gaps are possible across the en”re process?
What are the possible reasons behind these lapses and/or gaps?
5. Impact of Failure: Discuss the impact of any failure in the Claims Produc”on and Claims Submission areas of the
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revenue cycle. Consider the following ques”ons to guide your response:
What are some of the possible events of failure that could happen in the first two areas?
Who would be impacted by such events?
6. Financial Impact of Declined Claims: Discuss the financial impact of ini”ally declined claims and delayed payments to
healthcare organiza”ons. Consider the following ques”ons to guide your response:
Do healthcare organiza”ons face the same financial impact for governmental and private insurance claims?
What steps can be taken by the backend process staff and by leadership to ensure these delays do not
happen?
All the claims in your deliverable should be evidence based. Your cita”ons should be from your independent search for
evidence (not from the textbook, or module resources) of credible sources and be current within the last five years. You are
required to cite between 3-5 resources, with a minimum of three sources, at least one which is not also one of your Project
One resources. Refer to the IHP 630 Library Guide located in the Start Here sec”on of the course for addi”onal support.
What to Submit
Submit your analysis report as a 5- to 6-page Microso$ Word document with double spacing, 12-point Times New Roman
font, and one-inch margins. Sources should be cited according to APA style.
