Animated Presentation
Standardizing New Hire Training Using OpsLearn
Larry Ratliff Jr.
October 13, 2019
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Serco Internal
Our Goal is Standardized Work
Ensures that work is done the current one best way Duh!
Improves the training experience Saves tons $ months to hours
Increase customer satisfaction Duh! They actually get what they expected
Makes responding to external change easier/faster Hugely important these days
Makes improvement more common /routine, easier/faster Hugely important these days
Increases predictability of result, makes work measureable How do you know what good is, if you dont have a metric?
Improves quality and reduces errors and waste Gee, maybe this is a good thing
Improves ability to cost and price accurately Even financial people like it
Engages employees and increases ownership This stuff isnt automatic, you have to develop it
Makes management responsive to employee needs Thats what people want
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Serco Internal
What is Standardized Training?
A consistent training process that delivers a reliable outcome, with every employee
Do you have a standardized training for your departments?
What are the benefits of standardized training?
All employees get the same message and learn the same documented, approved standard
Employees understand process quickly and are less reliant on a single mentor
Training is repeatable regardless of who is leading the training.
How does it help reduce error rates and meet SLAs?
Facilitates change
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Serco Internal
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OpsLearn a Learning Management System
Ensures training plans are delivered the same way every time
Maintains training records for all employees
Allows learners to complete training on their own schedule
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Serco Internal
Understanding OpsLearn is simple. OpsLearn is a platform for eLearning. ELearning is learning utilizing electronic technologies to access educational curriculum outside of a traditional classroom. In most cases, it refers to a course, program or degree delivered completely online.
There are many terms used to describe learning that is delivered online, via the internet, ranging from Distance Education, to computerized electronic learning, online learning, internet learning and many others. We define eLearning as courses that are specifically delivered via the internet to somewhere other than the classroom where the professor is teaching. It is not a course delivered via a DVD or CD-ROM, video tape or over a television channel. It is interactive in that you can also communicate with your teachers, professors or other students in your class. Sometimes it is delivered live, where you can electronically raise your hand and interact in real time and sometimes it is a lecture that has been prerecorded. There is always a teacher or professor interacting /communicating with you and grading your participation, your assignments and your tests. eLearning has been proven to be a successful method of training and education is becoming a way of life for many citizens.
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How can OpsLearn benefit you?
Your schedule, Your pace and Your place.
The content delivery is consistent and can be easily repeated if needed to gain a better understanding.
Get all stakeholders on the same page (In a more complex and fast changing world, thats a big deal rapid effective communications)
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Serco Internal
. The content delivery is consistent and can be easily repeated if needed to gain a better understanding. Scalability is associated both with computer systems and business change. In either case, it refers to the ability to adapt, particularly in regard to growth and increased demand. Scalability is essential in that it contributes to competitiveness, efficiency, reputation and quality
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The PBS Experience (i.e. this is how OpsLearn helped PBS)
Talk about how you trained the PBS 9 using OpsLearn:
Set up in OpsLearn build interest in using OpsLearn show them the possibilities!
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Serco Internal
DEMO
Sign is as student to show the PBS NHT
Sign in as Task Lead to show PBS NHT set up
list
Here are some examples of different activities (show panel)
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Serco Internal
The PBS Experience
Talk about how you trained the PBS 9 using OpsLearn:
The experience how you used the OpsLearn NHTP along with mentoring
The results compare how quickly the PBS9 learned compared to previously on-boarded groups
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Serco Internal
Rolling Out Your New Hire Training
Identify a Training SME
Schedule a meeting with a Training Specialist
Review the existing plan (learning objectives, activities ISD the program)
Identify what to do in OpsLearn versus mentoring sessions
Identify best activities in OpsLearn
Work with Training Specialist create/setup the plan in OpsLearn
Training will help SME create the plan in OpsLearn
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Serco Internal
Summary
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All learners receive the same message
Record keeping
Helps us structure training delivery
Implements best practices
OpsLearn provides standardized training
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Serco Internal
