Gaps in Communication in Conjunction Withn Technological Changes Discussion

You have recently started working for a local department store in theOperations Department. You have always had a passion for communicationand technology, and at your new store, you quickly realize that theirmethods of communication and their technological resources are outdated.You have worked retail for many years and over time have realized thatthere are many gaps and differences in the way that people communicateand the forms of technology that they are comfortable with. This appliesto both your customers and your colleagues.
Because you feel that this is an area of expertise for you, youapproach your supervisor and begin a discussion about communicationchanges and gaps in communication in conjunction with the technologicalchanges that have happened over the last several decades. You and yoursupervisor discuss the best ways for your store to understand variouscommunication methods and the gaps that exist in communication amongyour consumers and colleagues.
You volunteer to put together a written summary of broad spectrumchanges in technology and the resulting changes in communicationmethods and gaps in communication. Your supervisor loves this idea. Hedoes ask, however, that the information be presented in the form of apamphlet or written statement that can be both presented to staff andhanded out by Human Resources as a training tool for employee relations.
You are encouraged to provide as many examples of changes tocommunication methods that you can come up with. Also consider manydifferent gaps in communication such as generational differences,differences in socioeconomic status, the region the people live in,interest in technology, setting in which you are communicating in(personal versus professional), etc. After considering these issues,your supervisor would like you to present some ideas as to how yourstore can bridge communication gaps between colleagues and with yourcustomers.
For this written summary, you are to reflect upon and address the following information:
Consider various methods of communication, types of technologythat can assist in communication, and other factors involving technologythat may impact or change communication.
Consider several factors that impact access to communication insociety. Some possible are socioeconomic status, access to technologicalresources, generational differences, differences in intellect, etc.
How have online environments and technological growth impactedhow society communicates on both personal and professional levels? Besure to provide specific examples of both.
How do changes in methods of communication create communication gaps in our society?
What are some ways that society can bridge communication gaps that happen as a result of technological growth?

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