Answer the following questions, and support your answers with the course materials: 
What is the root cause of Lorettas problem?
List three specific recommendations that Loretta can do today to turn this situation around.  Make sure the three recommendations are actionable (in other words, Loretta can take your advice and put it into practice immediately) and specific (in other words, not too general that it cannot be easily understood). For example, improve communication skills is not actionable today, and too general to be clearly understood.  However, give immediate feedback to demonstrate she is actively listening can be put into practice today and is specific enough to be understood. (Do not use this example in your answer!).